Terms and Conditions

Terms and Conditions

These Terms and Conditions govern all transactions conducted through www.southernsavana.com and all direct sales, quotations, and service engagements by Southern Savana (Pty) Ltd ("Southern Savana", "the Company", "we", "our"). By placing an order, accepting a quotation, or making payment, the customer agrees to these Terms.

1. COMPANY DETAILS

Southern Savana (Pty) Ltd
VAT Number: 4510320684
Physical Address: 18 Edendale Road West, Edenvale, 1601
Email: admin@souythernsavana.com
Telephone: +27679023259
Website: www.southernsavana.com
Republic of South Africa

2. APPLICATION OF TERMS

These Terms apply to the sale of machinery, parts, consumables, technical services, training services, online store purchases, and custom or special-order items. No variation shall be binding unless agreed in writing by Southern Savana.

3. QUOTATIONS

Quotations are valid for 7 calendar days unless otherwise stated. Prices are subject to stock availability and quoted in ZAR. The Company reserves the right to correct clerical or pricing errors.

4. PAYMENT POLICY (UPFRONT PAYMENT POLICY)

All purchases via southernsavana.com require full payment before dispatch. Machinery purchases require 100% upfront payment unless otherwise agreed in writing. Parts and consumables must be paid in full prior to dispatch. Callout fees and technical services are payable in advance or immediately upon completion. No credit will be extended without a formal written credit agreement.

5. DELIVERY

Delivery times are estimates only. Risk passes to the customer upon dispatch. Southern Savana is not liable for courier delays. Transit insurance is optional and for the customer’s account.

6. RETURNS, REFUNDS & CPA COMPLIANCE

All sales are generally final. However, nothing in this agreement limits the rights afforded to consumers under the Consumer Protection Act (CPA) of South Africa. Refunds will only be considered where goods are defective, unsafe, or not fit for purpose as defined by the CPA. Custom-built, special-order, and correctly supplied goods are non-refundable unless defective under CPA standards. Southern Savana reserves the right to repair, replace, or refund at its discretion in accordance with the CPA.

7. RETURNS & DEFECTS HANDLING PROCEDURE

Customers must report defects in writing within 7 days of delivery. The Company may inspect, test, or request return of the item for technical evaluation. If a defect is confirmed under CPA guidelines, Southern Savana may repair, replace, or refund the item. If no defect is found, the item will be returned to the customer at their cost. Technical misuse, electrical damage, improper installation, or third-party tampering voids warranty claims.

8. WARRANTIES

Machinery warranties are limited to manufacturer terms. Warranty excludes damage from power surges, incorrect installation, misuse, neglect, or third-party repair. The Company is not liable for downtime or lost profit.

9. INSTALLATION & TRAINING

Customers are responsible for site readiness and electrical compliance. Additional charges may apply where sites are not prepared as required.

10. PROTECTION OF PERSONAL INFORMATION (POPIA)

Southern Savana processes personal information in accordance with the Protection of Personal Information Act (POPIA). Information is collected for order processing, invoicing, delivery, support, and legal compliance. Appropriate security safeguards are implemented. Customers may request access, correction, or deletion of personal information subject to applicable law.

11. LIMITATION OF LIABILITY

Southern Savana shall not be liable for business interruption, loss of income, or consequential damages. Maximum liability shall not exceed the purchase price of the goods supplied.

12. FORCE MAJEURE

The Company shall not be liable for failure to perform due to events beyond its control including import delays, exchange rate fluctuations, shipping disruptions, power failures, or acts of God.

13. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa. Disputes shall be subject to South African courts.

14. ELECTRONIC ACCEPTANCE

By ticking the acceptance box on the website, submitting an online order, accepting a quotation, or making payment, the customer electronically agrees to these Terms in accordance with the Electronic Communications and Transactions Act (ECTA).